Heartbeat moments aren’t in a textbook. There is no playbook for them because they often take you somewhere you didn’t know you were going. They are the moments that open up possibilities you couldn’t have planned for. They pull you toward an idea you hadn’t considered, a person you never expected to meet, or an opportunity that doesn’t make perfect sense on paper but somehow feels impossible to ignore.

And sometimes they give you the courage to take a risk before you have all the answers. That is what makes them so powerful. Your head wants certainty, it wants proof, and it wants to understand the destination before you begin the journey. It can rationalize, justify, and calculate all the reasons something may or may not work.

Your heart doesn’t work that way. Ba boom. Ba boom. It doesn’t have a thought; it has a feeling. I have learned that when something makes my heart beat a little faster, I need to pay attention. Not because every feeling is right, but because sometimes that feeling is telling me there is a possibility I can’t see yet.

We spend so much of our careers learning how to make the “right” decisions. We study the data, we build the business case, and we weigh the risks. And all of that matters. But leadership also requires knowing when the spreadsheet doesn’t have the answer.

Some of the most defining moments in our careers, and our lives, aren’t the ones we carefully planned. They are the unexpected conversations, the crazy ideas, the invitations we almost declined, the people who changed our perspective, and the risks that made absolutely no sense until they did.

I’ve come to think of those as heartbeat moments. They don’t replace strategy, they don’t give you the answer, and they certainly don’t mean saying yes to every idea that excites you. They give you the courage to discover what the answer might become, and allow you to stay open enough to notice when something moves you before you can fully explain why. Because sometimes the opportunity comes before the proof, and you have to step through the door before you know exactly where it leads. And sometimes the smartest thing a leader can do is leave a little room for the unexpected.

Heartbeat moments don’t give you the answer. They give you the courage to discover what the answer might become. Maybe that’s why we say, “follow your heart.” Your head can only take you where you already know how to go, but sometimes your heart can take you somewhere you never imagined.