Federal Student Aid temporarily removed the borrower defense tool from its online portal to address an issue the office identified after transitioning the feature to a new platform, meaning schools can’t currently access claims students submitted alleging their misconduct.

Federal Student Aid, a Department of Education office and the largest provider of student financial aid in the country, said on Wednesday it removed the Borrower Defense to Repayment tool from FSA Partner Connect, a new portal the office transitioned to using on Sunday, after identifying an issue.

Schools will now use FSA Partner Connect instead of the Common Origination and Disbursement System to respond to the office’s questions about borrower defense applications filed by former and current student borrowers.

Schools are unable to access these notifications while the portal is down, so the agency said it will extend the response deadline it previously gave for specific notifications.

Wednesday’s Federal Student Aid announcement did not share specifics about the issue or provide a timeline for when the tool will go up again.

Borrower Defense to Repayment is a process where the Department of Education investigates whether some or all of a borrower’s federal student loans should be discharged because the school misled them. Allegations for this could include the school making false or misleading claims during recruitment or misrepresenting costs or employment outcomes. When a borrower identifies the school and the loans they took out, the Department of Education then reviews the allegations and asks the school to respond before making a decision about what to do with the loans.

Federal Student Aid said it will update the announcement once the tool is up and running again.

$234 Billion In Student Loans Are Now In Default, And Things Are About To Get Worse (Forbes)